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email_sending_paused

Document emails paused

HTTP status409 Conflict
Returned byInvoicing API (/v1, API keys)
typeEnglish (default): https://flashpi.com.ec/docs/en/errors/email_sending_paused
Spanish (Accept-Language: es): https://flashpi.com.ec/docs/errors/email_sending_paused
It changes with the language of the answer: branch on code.
Retry?No: the same request gets the same answer. Change the request, or the state of what it acts on, first.

What to do

  • Your account’s document emails in this environment are paused because too many of them bounced permanently or were marked as spam in the last 7 days, or because Flashpi’s team paused them. The answer’s environment says which environment. See paused emails.
  • Documents are still issued and authorized, but their emails are not sent: each delivery is failed with this error. Check the addresses of the documents whose emails bounced and fix them in your system.
  • Only Flashpi’s support can resume the emails: write to soporte@flashpi.com.ec. The account.email_resumed webhook tells you when they are resumed; then email the documents again with POST /v1/documents/{id}/email.

Texts of the answer

The title and detail of the answer, in English by default and in Spanish when the Accept-Language entry with the highest priority (q) is es or es- plus a region, such as es-EC. A detail can be more specific than this one, and {name} marks a value of each occurrence.

Languagetitledetail
English (default)Document emails pausedYour account's document emails in this mode are paused because too many of them bounced or were marked as spam in the last 7 days. Documents are still issued and authorized. Check your buyers' addresses and contact Flashpi support to resume the emails.
Spanish (Accept-Language: es)Correos de comprobantes pausadosLos correos de comprobantes de tu cuenta en este modo están pausados porque demasiados rebotaron o fueron marcados como spam en los últimos 7 días. Los comprobantes se siguen emitiendo y autorizando. Revisa las direcciones de tus compradores y escribe al soporte de Flashpi para reanudar los correos.